Refusionspolitik

RETURN & REFUND POLICY

Last updated: August 2026

At ROTYRA, we want you to be satisfied with your purchase. This Return & Refund Policy applies to purchases made through our online store and is without prejudice to any mandatory consumer rights available under applicable law.

1. RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 30 calendar days without giving any reason.

The withdrawal period expires 30 calendar days after the day on which you, or a third party designated by you other than the carrier, physically receives the goods.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by sending a clear statement to:

Email: rotyrabicycle@gmail.com

You may use the model withdrawal form provided at the end of this policy, although its use is not mandatory.

2. RETURNING A PRODUCT

After notifying us of your decision to withdraw, you must return the product without undue delay and no later than 30 calendar days after informing us of your decision.

Please contact us before sending the product so that we can provide the correct return address and return instructions.

Contacting us for return instructions does not limit or condition your statutory right of withdrawal.

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning a product when exercising the right of withdrawal.

Products should be returned with all accessories and components supplied with them.

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose.

3. REFUNDS

When you validly exercise your right of withdrawal, we will refund all payments received from you, including the cost of our least expensive standard delivery option, where applicable.

If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost will not be refunded.

Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.

We will process the refund without undue delay and no later than 14 calendar days from the date on which we are informed of your decision to withdraw.

For sales of goods, we may withhold the refund until we have received the returned goods or until you provide evidence that you have returned them, whichever occurs first.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order upon delivery.

If your product arrives damaged, defective, does not correspond to the product ordered, or otherwise fails to conform to the contract, contact us as soon as reasonably possible at rotyrabicycle@gmail.com

Please include your order number and, where appropriate, photographs or videos that help us assess the issue.

Your statutory rights regarding defective or non-conforming goods are not affected by this policy.

Where legally applicable, remedies for non-conforming goods may include repair, replacement, price reduction or termination of the contract and refund.

Any necessary costs associated with bringing defective or non-conforming goods into conformity will be borne by us where required by applicable law.

5. LEGAL GUARANTEE

Nothing in this policy limits your statutory guarantee rights.

For purchases governed by Spanish consumer law, the seller is responsible for lack of conformity in new goods that becomes apparent within three years from delivery, subject to the conditions established by applicable law.

Consumers in other jurisdictions retain all mandatory consumer rights provided by the law applicable to them.

6. NON-RETURNABLE ITEMS

The statutory right of withdrawal may not apply where a legal exception applies.

This does not affect your rights in relation to damaged, defective or non-conforming goods.

7. CANCELLATIONS BEFORE SHIPPING

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at rotyrabicycle@gmail.com.

We will make reasonable efforts to stop fulfilment. If the order has already been processed or dispatched, the normal withdrawal and return procedure will apply.

8. MODEL WITHDRAWAL FORM

Complete and send this form only if you wish to withdraw from the contract:

To:
ROTYRA
ORIOL DEVESA
rotyrabicycle@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:
Product:
Ordered on / received on:
Consumer name:
Consumer address:
Date:

Signature (only if this form is submitted on paper):